PRIVACY POLICY
Last updated February 17, 2026
This Privacy Policy describes how
Grayson Towncar ("
Company," "
we," "
us," or "
our") collects, uses, discloses, and protects your personal information when you visit our website
https://graysontowncar.com/ (the "
Site"), use our transportation services, or communicate with us, including via SMS text messaging (collectively, the "
Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
You can contact us by phone at 407-212-7190, by email at contact@graysontowncar.com, or by mail to Orlando, FL 32837, United States.
TABLE OF CONTENTS
1. INFORMATION WE COLLECT
We collect personal information that you voluntarily provide to us when you request a quote, make a reservation, or otherwise contact us through our Services. The personal information we collect may include:
- Contact Information: Name, email address, phone number, and mailing address
- Reservation Details: Pickup and drop-off locations, travel dates and times, flight information, number of passengers, luggage details, and vehicle preferences
- Payment Information: Credit card or debit card details, billing address (processed securely through third-party payment processors)
- Communication Data: Messages, emails, and SMS text messages exchanged between you and Grayson Towncar
- Usage Data: Information about how you interact with our website, such as pages visited
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To process and fulfill your transportation reservations
- To send you booking confirmations, trip reminders, driver details, and pickup updates via email and/or SMS
- To respond to your quote requests and inquiries
- To communicate with you about your reservations and our services
- To process payments and prevent fraud
- To improve our website and services
- To comply with legal obligations
3. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, trade, lease, or otherwise share your personal information with any third parties for any purpose. Your information is used exclusively by Grayson Towncar to provide our transportation services to you. We do not share your data with advertisers, marketing companies, data brokers, or any other outside parties.
The only exception is if we are required to disclose your information by law, such as in response to a valid court order or government request.
4. SMS TEXT MESSAGING AND PHONE DATA
Consent to Receive SMS Messages
By providing your mobile phone number and submitting a quote request or making a reservation through our Services, you expressly consent to receive recurring automated SMS text messages from Grayson Towncar at the phone number you provide. These messages may include, but are not limited to:
- Quote Requests: Follow-up messages about your transportation needs, rate information, and confirmation requests
- Reservation Notifications: Booking confirmations, trip reminders, driver information, pickup updates, and other reservation-related notifications
- Service Updates: Important information about changes to your scheduled transportation
How We Use Your Phone Number and SMS Data
Your phone number is collected solely for the purpose of providing transportation-related communications. We use your phone number to:
- Send reservation confirmations and updates
- Provide real-time pickup and driver information
- Respond to quote requests and inquiries
- Send trip reminders and schedule changes
No Sharing of SMS Data with Third Parties
We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS messaging program to any third party. Your phone number and any data collected via SMS will not be shared with third parties or affiliates for any purpose, including marketing or promotional purposes. All SMS data, including phone numbers and message content, is kept strictly within Grayson Towncar and is used solely to communicate with you about your transportation services.
SMS Consent Is Not a Condition of Purchase
You are not required to consent to receive SMS messages as a condition of purchasing any goods or services from Grayson Towncar. However, if you do not consent, you may not receive important updates about your quote requests or reservations via text message.
Opting Out of SMS Messages
If at any time you wish to stop receiving SMS messages from us, you may opt out by replying "STOP" to any text message you receive from us. After opting out, you will receive a final confirmation message, and no further SMS messages will be sent to you unless you re-subscribe. You may reply "HELP" to any message for assistance or contact information. You may also contact us at contact@graysontowncar.com or call 407-212-7190 to request removal from our SMS messaging list.
Message Frequency and Rates
Message frequency varies based on your interactions with our Services (e.g., quote requests, reservations). Standard message and data rates may apply depending on your mobile carrier and plan. Grayson Towncar is not responsible for any charges incurred from your carrier.
Sample Message
Example: "Hi Jessica, Grayson Towncar confirming your transfer from Disney's Polynesian Village Resort to Orlando International Airport (MCO) tomorrow. Pickup Time: 4:30 AM. Meet: Main lobby entrance — your chauffeur will be waiting out front. Car seats: 1 Rear-Facing seat, 2 Forward-Facing seats will be installed. Safe travels! Questions or changes? Call/text our office: 407-212-7190. Reply STOP to opt out, HELP for help."
5. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Reservation data is retained for the duration of any ongoing business relationship and for a reasonable period thereafter for record-keeping purposes. You may request deletion of your personal data at any time by contacting us.
6. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to opt out of SMS communications at any time
To exercise any of these rights, please contact us at contact@graysontowncar.com or call 407-212-7190.
8. CHILDREN'S PRIVACY
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
9. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.
10. CONTACT US
If you have questions or comments about this Privacy Policy, or if you would like to exercise your privacy rights, you may contact us at:
Grayson Towncar
Orlando, FL 32837
United States
Phone:
407-212-7190
Email:
contact@graysontowncar.com
Website:
https://graysontowncar.com/