Frequently Asked Questions
Everything you need to know about our luxury family transportation services in Orlando
Airport & Transportation Services
Our premium Orlando airport transfer service includes:
Meet & Greet Service
Your driver will meet you at baggage claim holding a sign with your name.
Direct Communication
Your driver will contact you upon your arrival.
Flight Tracking
We monitor your flight for any delays or early arrivals.
No Extra Waiting Fees
If your flight is delayed, we'll adjust your pickup time accordingly at no additional cost.
Our luxury family transportation ensures a stress-free start to your Orlando vacation.
For a seamless Orlando airport transfer experience, we recommend scheduling your pickup:
Domestic Flights
2.5 hours before your scheduled departure time
International Flights
3 hours before your scheduled departure time
Our luxury transportation service ensures you'll arrive with plenty of time for check-in and security procedures.
Yes, we specialize in Disney resort and theme park transportation! Our family-friendly rides are perfect for getting to and from all Disney properties in Orlando. We offer flexible scheduling to accommodate park opening and closing times, allowing you to maximize your Disney experience without transportation worries.
Our Port Canaveral shuttle service provides luxury transportation between Orlando and your cruise ship. We'll pick you up from your Orlando hotel or the airport and transport you directly to the cruise terminal. For returning cruises, we'll meet you at the port and take you to your Orlando destination. All services include luggage handling and comfortable, spacious vehicles perfect for families.
Policies & Requirements
Booking your luxury Orlando transportation is simple. You can book online through our secure reservation system or call us at (407) 212-7190. We're available 24/7 to assist with your transportation needs.
When booking, please provide your flight details (for airport transfers), number of passengers, luggage information, and whether you require car seats.
Our cancellation policy for Orlando airport transfers and other services:
| Timeframe | Refund |
|---|---|
| 48+ hours notice | Full refund |
| 24-48 hours notice | 50% refund |
| Less than 24 hours | No refund |
| Airline cancellations | Exceptions made |
Please contact us as soon as possible if your plans change.
Vehicles & Services
Our Luxury Fleet
Experience Orlando in comfort and style with our meticulously maintained, late-model fleet. All vehicles are fully licensed and insured for your safety.
View Our Fleet
Our luxury transportation fleet includes:
Towncars
- 1-4 passengers
- Moderate luggage
- Premium comfort
Luxury SUVs
- 4-6 passengers
- Ample luggage space
- Extra legroom
Passenger Vans
- Up to 10 passengers
- Extensive luggage space
- Perfect for groups
Child Safety Is Our Priority
Yes, we provide complimentary car seats and booster seats for children of all ages. Our car seats are included in the price of your transportation service at no additional cost, ensuring both convenience and safety for your family travel.
Infant Seats
Rear-facing seats suitable for babies weighing 5-22 pounds
Convertible Seats
For toddlers weighing 20-65 pounds
Booster Seats
For children 4+ years old, 40-100 pounds
Professional Installation
Our drivers are trained in proper car seat installation
When booking, you'll see vehicle options based on your party size and luggage. Our online reservation system will automatically recommend the most suitable vehicle options for your specific needs.
We're Here to Help
Not sure which vehicle is right for you? Our team is always available to provide personalized recommendations based on your group size, luggage amount, and special requirements. Just give us a call or send us a message!
Consider Group Size
Total number of passengers including children
Luggage Amount
Number and size of bags, strollers, etc.
Trip Duration
Longer rides may benefit from more space
View Our Luxury Fleet
Our Reservations page features professional photos of our vehicle types, giving you a clear view of what to expect for your Grayson Towncar transportation experience.
